Terms of Service
Last Updated: July 19, 2026
1. Agreement to Terms
By accessing or booking with Wildlens Adventure, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services. Your continued use of our platform constitutes acceptance of any future updates to these terms.
2. Booking & Payment
A non-refundable deposit is required to confirm all safari itineraries. Full payment must be received at least 30 days prior to the commencement of your journey. Wildlens Adventure reserves the right to cancel bookings if payment milestones are not met.
3. Cancellations & Refunds
We understand that plans may change. Cancellations made within 30 days of the departure date may be subject to a cancellation fee. Refunds are processed at our discretion, taking into account non-refundable commitments made to our lodge and transport partners.
4. Travel Insurance
Wildlens Adventure strongly recommends that all guests secure comprehensive travel insurance, including coverage for medical emergencies, evacuation, and trip cancellation, prior to arrival in Kenya.
5. Wildlife & Liability
Safari activities take place in natural environments and involve inherent risks. By booking, you acknowledge that you are responsible for following all safety instructions provided by your guide. Wildlens Adventure is not liable for accidents, wildlife encounters, or loss of personal property occurring during the tour.
6. Amendments to Itineraries
While we strive to adhere to every detail of your custom itinerary, wildlife movements, weather conditions, or local logistical changes may necessitate on-the-ground adjustments. We reserve the right to alter routes to ensure your safety and the quality of your experience.
7. Operational Inquiries
For clarification regarding these terms, please connect with our operations team:
Wildlens Adventure Operations Desk
Nairobi Operational Base, Kenya
Email: info@wildlensadventure.com
Phone: +254 711 407 563